Privacy Policy
Last Updated: January 2024
Introduction
Appliance Genie and Maintenance, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you:
- Fill out contact or service request forms
- Request a quote or schedule service
- Communicate with us via email or phone
This information may include:
- Full name
- Email address
- Phone number
- Service address
- Appliance type and issue description
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device type
How We Use Your Information
We use the information we collect to:
- Respond to your service requests
- Schedule and perform appliance repairs
- Communicate about appointments and services
- Improve our website and services
- Comply with legal obligations
Information Sharing and Disclosure
We may share your information with:
- Service Providers: We share information with trusted vendors who assist in operating our website (e.g., FormSubmit for form processing)
- Legal Requirements: We may disclose information when required by law
- Business Transfers: In the event of a merger or acquisition, your information may be transferred
We do not sell your personal information to third parties.
Third-Party Services
Our website uses:
- FormSubmit: Processes form submissions securely
- Google Analytics: Website analytics (when cookies are accepted)
Data Security
We implement appropriate security measures including SSL encryption, secure servers, and access controls. However, no method of transmission is 100% secure.
Data Retention
We retain personal information for 2 years after your last service or inquiry, unless longer retention is required by law.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data.
How to Request Data Deletion
Email support@appliancegenieandmaintenance.com with "Data Deletion Request" in the subject line. Include your name and the email address associated with your data. We will process requests within 30 days.
Contact Information
Appliance Genie and Maintenance, Inc.
213 Hibiscus Street, Jupiter, FL 33458
Phone: +1(763) 353-7851